SwiftFyx — Privacy Policy

Last Updated:December

2025 INTRODUCTION
 
Welcome to SwiftFyx (“SwiftFyx,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or mobile application (collectively, the “Application” or “Services”). By accessing or using SwiftFyx, you acknowledge that you have read and understood this Privacy Policy.

AGE RESTRICTIONS

SwiftFyx is intended for individuals 18 years of age or older. We do not knowingly collect or process personal information from users under the age of 18. If we discover that information has been collected from a minor, we will promptly delete it.

INFORMATION WE COLLECT

We collect information to operate effectively, connect customers with service providers, improve our platform, and ensure a safe user experience. 

Personal Information You Provide:
• Name
• Email address
• Phone number
• User profile details
• Contact preferences
• Uploaded photos or media
• Service request information
• Reviews, ratings, and feedback 2.

Automatically Collected Information:
• Device type, operating system, device identifiers
• IP address and approximate location
• App usage data and interaction logs
• System logs, crashes, and diagnostic data
• Cookies and tracking technologies

3. Camera & Photo Access: Used for profile photos, service documentation, and chat image sharing.

4. Location Information:
Used to find nearby providers, estimate service availability, and power map features.

5. Payment Information: Processed securely by Stripe. We do not store full card numbers or CVV codes.

MESSAGING AND COMMUNICATION DATA

Our messaging system, powered by Stream Chat, collects message content, timestamps, read receipts, attachments, and participant information. Data is visible only to conversation participants unless required for moderation, fraud investigation, or legal compliance.

HOW WE USE YOUR INFORMATION

We use collected information to:
• Operate and maintain the SwiftFyx platform
• Connect customers with service providers
• Create and manage accounts
• Process payments and transaction history
• Provide customer support
• Improve Application performance and features
• Send notifications and service updates • Prevent fraud and ensure platform safety
• Analyze usage trends to enhance services
• Send marketing communication (with consent)
• Comply with legal and regulatory obligations

THIRD-PARTY SERVICE

We partner with trusted third-party providers:
• AWS Amplify: authentication, backend hosting, secure data storage
• Firebase: analytics, crash reporting, push notifications
• Stripe: payment processing
• Mapbox: maps and geolocation
• Stream Chat: messaging and communication

DATA SHARING & DISCLOSURE

We may share your information:
• With service providers supporting platform operations
• With other users to complete service transactions
• With payment processors
• With law enforcement when required
• To prevent fraud or protect safety
• During a merger, acquisition, or business transfer
• With your explicit consent We do not sell your personal information.

DATA SECURITY

We implement safeguards including:
• Encrypted data transmission (SSL/TLS) • Encryption of data at rest
• Access controls and authentication
• Secure server infrastructure
• Regular security tests and monitoring

No system is 100% secure, and users share information at their own risk.

DATA RETENTION

We retain personal data only as long as necessary to:
• Operate the Services
• Maintain your account
• Resolve disputes
• Prevent fraud
• Meet legal obligations

Data that is no longer needed is deleted or anonymized.

YOUR RIGHTS

You may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain data processing
• Request data portability
• Opt out of marketing communications

CHILDREN’S PRIVACY

SwiftFyx is not intended for users under 18. We do not knowingly collect information from children. If a child’s information is discovered, we will delete it immediately.

INTERNATIONAL DATA TRANSFERS

Your information may be processed in other countries. By using SwiftFyx, you consent to international data transfers where legally permitted.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be communicated by updating the “Last Updated” date and posting revisions within the Application.

CONTACT US

For any questions regarding this Privacy

Policy: Email: support@swiftfyx.com Privacy Requests: support@swiftfyx.com 

CONSENT

By using SwiftFyx, you acknowledge and agree to this Privacy Policy.